Adding answers to questions for customer surveys

  1. Select Operations > Setup > Customer Surveys.
  2. Select the customer survey for which to add answers to questions, and then click the Questions tab.
  3. Select the question code for which to add answers, and then click Add/Edit Survey Answers.
  4. Click Add Survey Answer.
  5. Specify this information:
    Survey Answer
    Specify the answer to the question, and then enter a description of the answer.
    Answer Sequence
    Specify the sequential order the answer will display in the options when the question is answered on the survey.
  6. Select the Out of Service check box to prevent the answer from displaying in the options of answers to the question.
  7. Click Submit.
    An Answer Code is assigned to identify the answer.
  8. Click Close.