Viewing initiated e-mails for Messenger

View records of all e-mails that have been initiated from database events to ensure proper delivery and to troubleshoot problems with Messenger. The system displays all sent messages including those that encountered error messages.

  1. Select Administration > E-mail Messenger > E-mail Viewer.
  2. Select the record for which to view the initiated e-mail.
  3. View the following information regarding the e-mail record:
    • Date
      The date the e-mail was initiated is shown.
    • E-mail Record
      A code identifying the e-mail record is shown.
    • E-mail Template
      The e-mail template is shown.
    • E-mail Recipients
      The list of e-mail recipients is shown.
    • Error
      Indicates that an error occurred while sending the e-mail.
    • Sent
      Indicates the e-mail was successfully sent.
    • E-mail Body
      The composed message is shown.
    • Error Message
      The error that the e-mail message encountered is shown.