Mapping additional fields for work order alerts

Associate work order fields to grid fields to create mappings used by the alert for creating work orders.

  1. Select Administration > System Configuration > Alert Management.
  2. Select the alert for which to map additional fields for a work order alert, and then click the Work Order Alerts tab.
  3. Click Additional Field Mapping.
  4. Click Add Mapping.
  5. Specify this information:
    Work Order Field
    Specify the work order field to populate, e.g., Standard WO, Department, or Warranty.
    Grid Field
    Specify the grid field to map to the work order field.
  6. Click Submit.
  7. Click Close.